Privacy Policy

Effective Date: 5 June 2025  ·  Last Updated: 5 June 2025

1. Introduction

Visa Corp, a private consultancy and division of MGA Experiences (Pty) Ltd ("Visa Corp", "we", "us" or "our"), is committed to protecting your personal information and your right to privacy. This policy explains how we collect, use, disclose and safeguard information when you visit our website or use our visa, police clearance and document services, in compliance with the Protection of Personal Information Act, 2013 (POPIA).

2. Information We Collect

We may collect the following categories of personal information:

• Full name, email address and phone number
• Identity number, passport number and supporting visa documentation
• Travel history, employment and accommodation details where required by an embassy or consulate
• Payment and billing information
• Cookies and usage data (IP address, browser type, visit times)

3. Purpose for Collection

Your personal information is collected and used for the following purposes:

• To prepare and submit visa, police clearance and document legalisation applications on your behalf
• To liaise with embassies, consulates, SAPS, DIRCO, the Department of Home Affairs and partner agencies
• To communicate with you regarding your enquiries, applications and outcomes
• To comply with legal, regulatory and anti-fraud obligations
• For service updates and marketing communications, where you have consented

4. Disclosure of Personal Information

We will not sell or rent your personal data. Information may be shared with:

• Embassies, consulates and government departments processing your application
• Vetted service providers (couriers, translators, fingerprint agents) bound by confidentiality
• Regulatory or legal authorities where required by law
• Third-party payment processors for secure transactions

5. Your Rights Under POPIA

As a data subject you have the right to:

• Access the personal information we hold about you
• Correct or update inaccurate or outdated personal data
• Object to direct marketing or to the processing of your data in certain circumstances
• Request deletion or restriction of your data, subject to legal retention obligations
• Lodge a complaint with the Information Regulator of South Africa

6. Data Retention

We retain your personal information only as long as necessary to fulfil the purposes outlined in this policy, or as required by South African law and the document retention rules of the relevant embassies and government departments.

7. Data Security

We have implemented appropriate technical and organisational measures to secure your personal information against unauthorised access, alteration, disclosure or destruction. Sensitive documents are handled in accordance with our internal access-control and confidentiality protocols.

8. Cookies

We use cookies and similar tracking technologies to enhance your browsing experience and analyse website traffic. You can control cookie settings through your browser preferences at any time.

9. Cross-Border Transfers

Where necessary to process a visa or document application, we may transfer personal data to embassies, consulates or partner agencies outside South Africa. In such cases we ensure that the receiving party adheres to data protection standards equivalent to POPIA.

10. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Updates will be posted on this page with a revised "Last Updated" date. Continued use of our services after a change indicates your acceptance of the updated policy.

11. Contact Us